Ashton Court

In order to ensure that Luminate can be enjoyed by everyone to the upmost, it has been designed as a continuous experience, with strictly fixed entry time slots, starting from 4.30pm onwards, which must be pre-booked in advance.

To ensure the enjoyment and safety of all our visitors, we allocate a set number of tickets per timeslot and would ask that all visitors adhere to their booked timeslot. Our entry time slots are every fifteen minutes from 4.30-4.45pm through to 8.00pm – 8.15pm. At certain sites, we offer later slots on popular nights (Please check the site ticketing page for more info).

Tickets must be pre-booked online in advance.

Limited tickets are available for each timeslot, with many slots selling out.

Parking is available on site and needs to be booked along with your entry tickets. Parking is £5 per vehicle.

Blue Badge Holders will be parked in the disabled car park area, as close to the pedestrian entrance to the trail as possible. NB - We can not guarantee a blue badge space but will endeavour to park you as close as possible if the separate blue badge car park is full.

Hot food & drink will be available at the start of the trail from the on-site cafe, on a grab and go basis. Treat yourself to some delicious warm brownies, mini dutch pancakes and festive waffles, from our artisan dessert stall – located just after the start of our trail (and you’ll pass them again on the way out, incase you need more!!). And we’ll have mulled wine, luxury hot chocolate and some festive tipples available at our fire pit area, approximately half way around the trail.

We will also have a marshmallow toasting fire pit area that you can toast your marshmallows on. Please feel free to bring your own marshmallows (don't forget your skewers!) or, if you prefer, marshmallows will be available on site to purchase. We will have standard and vegan marshmallows for sale on site.

It is STRICTLY PROHIBITED TO BRING YOUR OWN ALCOHOL. Anyone found doing so will be asked to leave and no refund will be issued.

Can I bring my mobility scooter or can mobility aids be provided?

For those with mobility issues/elderly guests, the trail may be quite challenging. We strongly recommend bringing along your own mobility aids if you have any concerns as to whether a member of your party will be able to complete the trail.

Regrettably, we do not have any wheelchairs/mobility scooters available on site to hire.

Please note that the car park (including disabled parking) is located approximately 300m away from the start and end point of the trail and that the trail itself is circa 1.6km long. The trail has been created to be as accessible as possible within the context of a natural woodland setting. All of the route is outside and not under cover and it is all on woodland paths, which will be muddy and uneven in places.

A member of my party has some sensory needs, do you run a 'sensory friendly' session?

We have dedicated time slots on certain dates for our guests with additional sensory needs.

Your can expect:

1) Reduced capacity on the trail

2) Reduced volume of the audio

3) Your experience will feel less crowded and more relaxed.

We had an overwhelmingly positive response from our visitors who attended last year, including those with sensory needs, but hopefully by introducing a quieter and less crowded session, we can help your experience be even better.

All of our stewards are there to help make your night with us perfect. If you need any additional help on the night, please just ask one of our team. All of our team are trained to recognise the Hidden Disabilities Sunflower symbol if anybody in your party wishes to wear this whilst at Luminate.

Please look at our Access section above for further detailed information about the nature of the paths and access generally. We try not to publish too much detail about our trail in advance, as for most of our visitors, the element of surprise enhances their experience. We do, however, fully understand that for some people with sensory needs, more information about what to expect from Luminate, rather than surprises on the night, will help them to feel prepared for their experience and allow them to enjoy it all the more. We want to make your visit perfect, so if you would like some more detailed information as to the trail layout, what to expect, or if we can help in another way, please email sensory@luminate.live

Ticket prices on these nights remain the same as for the rest of Luminate. Carer tickets are available where required, pursuant to our standard carer policy.

To keep everyone safe and make sure you have an incredible time, please stick to the clearly marked trail. We kindly ask that children and vulnerable adults are always closely watched. Since Luminate happens during winter nights at a country estate, areas off the trail might have some hidden hazards. So, please follow the path and listen to our friendly staff for any guidance.

Our team will keep an eye on the trail conditions, but remember, it's a winter evening event in a natural setting. A little extra caution goes a long way. Don't forget to keep an eye on kiddos and vulnerable folks.

Please be aware that there are areas of unfenced water along the trail. We ask all visitors, especially those with children, to take extra care and remain mindful of their surroundings at all times.

Get ready to have fun with our interactive light installations! They're marked and have stewards nearby to help you out. For your safety, please avoid touching other lights or installations, and ensure children and vulnerable adults do the same. Enjoy the magic!