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5 answers for “accessible”

Are there toilets on the trail?Sandringham

Toilets (including accessible toilets) are situated in the Courtyard area at Sandringham, just prior to the start of the trail and can be accessed again at the end of the trail.

Do you offer free carer or an access ticket?Sandringham

We no longer offer free tickets specifically for carers.

Instead, the free ticket is provided to the person who requires assistance. This is an Access Ticket.

This ensures that guests with access needs can attend our events without financial barriers.

I need support to attend — what ticket should I book?

NB - Please order your other tickets then ask for the access ticket, quoting the order number you have so we can add it to that order for you.

If you require assistance to attend, you can request a complimentary accessible ticket for yourself - an 'Access Ticket'.

Please email info@luminate.live with the parties order number - so get them to order the tickets they need and send this order number along with your evidence of eligibility. We will then add the access ticket to the order.

Only available with at least one paying, full price ticket.

If you are attending with a companion or carer, they should purchase a standard ticket unless otherwise stated.

Accepted documents:

Guests may provide one of the following:

UK Access Card (any symbol) Blue Badge (front or back) Personal Independence Payment (PIP) award letter Disability Living Allowance (DLA) award letter Attendance Allowance award letter Carer’s Allowance award letter (where applicable to the guest) Letter from a medical professional (GP, consultant, occupational therapist) Letter from a local authority or support service confirming access needs Disabled Student Allowance (DSA) confirmation Visual impairment registration or hearing impairment documentation

You do not need to share medical details or a diagnosis.

If you’re unsure whether your documentation is suitable, please contact our Customer Services team — we’re happy to help.

What provision do you make for guests with mobility restrictions?Sandringham

The trail has been created to be as accessible as possible within the context of the natural site of Sandringham Country Park. All of the route is outside and not under cover. The route is all based across paths, however, please note that some of the paths are loose bark/chippings, which may be tricky to traverse in adverse weather. Whilst care has been taken to remove all known trip hazards, the trail does take place in a country park, so may have stones/leaves/twigs etc, across the path. There will be some sections where cabling crosses the trail, these will be covered by cable ramp covers.

Accessible toilets are situated at the Courtyard.

If extreme weather conditions mean that the trail is not fully accessible for people using wheeled mobility aids (bearing in mind the general limitations as set out above), consideration will be made on a case by case basis to allow tickets to be transferred to an alternative date when the ground conditions are more suitable.

We want everybody who attends Luminate to have a wonderful experience with us and our stewards on the night will all be happy to assist you wherever possible. If you need any assistance on the night, please just ask.

If you have any further questions about access that are not covered by the above, please contact us via email on access@luminatesandringham.com

Can I bring my mobility scooter or can mobility aids be provided?Sandringham

You are welcome to bring your own mobility scooter. Unfortunately, we don't have any available to hire.

The trail has been created to be as accessible as possible within the context of the natural site of Sandringham Country Park. All of the route is outside and not under cover. The route is all based across paths, however, please note that some of the paths are loose bark/chippings, which may be tricky to traverse in adverse weather. Whilst care has been taken to remove all known trip hazards, the trail does take place in a country park, so may have stones/leaves/twigs etc, across the path. There will be some sections where cabling crosses the trail, these will be covered by cable ramp covers.

Accessible toilets are situated at the Courtyard.

If extreme weather conditions mean that the trail is not fully accessible for people using wheeled mobility aids (bearing in mind the general limitations as set out above), consideration will be made on a case by case basis to allow tickets to be transferred to an alternative date when the ground conditions are more suitable.

We want everybody who attends Luminate to have a wonderful experience with us and our stewards on the night will all be happy to assist you wherever possible. If you need any assistance on the night, please just ask.

If you have any further questions about access that are not covered by the above, please contact us via email on access@luminatesandringham.com

Do you offer free carer tickets?Sandringham

We no longer offer free tickets specifically for carers.

Instead, the free ticket is provided to the person who requires assistance. This is an Access Ticket.

This ensures that guests with access needs can attend our events without financial barriers.

I need support to attend — what ticket should I book?

If you require assistance to attend, you can request a complimentary accessible ticket for yourself - an Access Ticket. Please email info@luminate.live with your evidence of eligibility.

If you are attending with a companion or carer, they should purchase a standard ticket unless otherwise stated.

Accepted documents:

Guests may provide one of the following:

  • UK Access Card (any symbol)
  • Blue Badge (front or back)
  • Personal Independence Payment (PIP) award letter
  • Disability Living Allowance (DLA) award letter
  • Attendance Allowance award letter
  • Carer’s Allowance award letter (where applicable to the guest)
  • Letter from a medical professional (GP, consultant, occupational therapist)
  • Letter from a local authority or support service confirming access needs
  • Disabled Student Allowance (DSA) confirmation
  • Visual impairment registration or hearing impairment documentation

You do not need to share medical details or a diagnosis.

If you’re unsure whether your documentation is suitable, please contact our Customer Services team — we’re happy to help.

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