How can we help?

To make changes to your booking, including switching venues, just follow the steps HERE. Changes are subject to availability. We’re sorry, but we can’t modify bookings within 48 hours of the original date. If the new option costs more, you'll need to cover the difference before we can confirm the change. If your preferred choice is full, you can pick another date, timeslot, or venue, or stick with your current booking. Please note that refunds aren’t available.

To make changes to your booking, including switching venues, just follow the steps HERE. Changes are subject to availability. We’re sorry, but we can’t modify bookings within 48 hours of the original date. If the new option costs more, you'll need to cover the difference before we can confirm the change. If your preferred choice is full, you can pick another date, timeslot, or venue, or stick with your current booking. Please note that refunds aren’t available.

To make changes to your booking, including switching venues, just follow the steps HERE. Changes are subject to availability. We’re sorry, but we can’t modify bookings within 48 hours of the original date. If the new option costs more, you'll need to cover the difference before we can confirm the change. If your preferred choice is full, you can pick another date, timeslot, or venue, or stick with your current booking. Please note that refunds aren’t available.

To make changes to your booking, including switching venues, just follow the steps HERE. Changes are subject to availability. We’re sorry, but we can’t modify bookings within 48 hours of the original date. If the new option costs more, you'll need to cover the difference before we can confirm the change. If your preferred choice is full, you can pick another date, timeslot, or venue, or stick with your current booking. Please note that refunds aren’t available.

To make changes to your booking, including switching venues, just follow the steps HERE. Changes are subject to availability. We’re sorry, but we can’t modify bookings within 48 hours of the original date. If the new option costs more, you'll need to cover the difference before we can confirm the change. If your preferred choice is full, you can pick another date, timeslot, or venue, or stick with your current booking. Please note that refunds aren’t available.

This Christmas, instead of the same, boring ideas, why not treat your family and friends to a wonderful, winter walk at our mesmerising light trail at Sandringham? The perfect way to bring some light, sparkle and fresh air to your festive calendar.

How do I book?

Simply go to Buy Tickets and select your chosen date & time-slot. Ensure that you check the “This is a gift” box and this will enable your gift recipient to change the date/time slot you have selected (at no extra cost). You will receive a booking confirmation email – with a detachable section to hand over to your recipient. Details of how they can transfer their date, will be included on that section.

*Please note, any changes are subject to availability and must be made at least 10 days prior to the booked session. In the unlikely event that we had to cancel Luminate all tickets purchased are fully refundable.

Sorry, we can't offer refunds if you decide not to come because of bad weather or other reasons. We get that plans can change, so if you need to adjust your booking, you can do so more than 48 hours before your scheduled date, as long as there's space. Just Click HERE. Changes within 48 hours or less of your booked time slot are not permitted. All tickets are non-refundable. Please see our terms and conditions and cancellation policy, which all bookings are made pursuant to.

Please wrap up warm and wear appropriate winter clothing and footwear.

This Christmas, instead of the same, boring ideas, why not treat your family and friends to a wonderful, winter walk at our mesmerising light trail at Sandringham? The perfect way to bring some light, sparkle and fresh air to your festive calendar.

How do I book?

Simply go to Buy Tickets and select your chosen date & time-slot. Ensure that you check the “This is a gift” box and this will enable your gift recipient to change the date/time slot you have selected (at no extra cost). You will receive a booking confirmation email – with a detachable section to hand over to your recipient. Details of how they can transfer their date, will be included on that section.

*Please note, any changes are subject to availability and must be made at least 10 days prior to the booked session. In the unlikely event that we had to cancel Luminate all tickets purchased are fully refundable.

If you’ve already booked but haven’t received your confirmation email — or you’ve misplaced the details of your booking (date, time, number of tickets, etc.) — don’t worry.

You can easily resend your booking by visiting the link below and entering the email address you used when booking.

👉 https://bookings.luminate.live/change/

Before requesting a resend, please double-check your junk/spam folder just in case it’s landed there.

We are very happy, subject to availability, to help to facilitate changes to your booking. Any such changes must be requested/made more than 48 hours before you are booked to attend. To make any changes please follow the steps HERE.

Unfortunately, we can't make changes within 48 hours of your booking. If the new date, time, or venue costs more than your original booking, you'll need to pay the difference first.

If your desired new option is full, you'll need to choose another date, time, or venue, or stick with your current booking. Please note that refunds aren't available.

Sorry, we can't offer refunds if you decide not to come because of bad weather or other reasons. We get that plans can change, so if you need to adjust your booking, you can do so more than 48 hours before your scheduled date, as long as there's space. Just Click HERE. Changes within 48 hours or less of your booked time slot are not permitted. All tickets are non-refundable. Please see our terms and conditions and cancellation policy, which all bookings are made pursuant to.

Please wrap up warm and wear appropriate winter clothing and footwear.

This Christmas, instead of the same, boring ideas, why not treat your family and friends to a wonderful, winter walk at our mesmerising light trail, Luminate Wales at Margam Park? And remember our last event sold out, so this is a great chance to get your loved ones tickets before the most popular dates are fully booked! The perfect way to bring some light and sparkle to your festive calendar.

How do I book?

Simply go to Buy Tickets and select your chosen date & time-slot. Ensure that you check the “This is a gift” box and this will enable your gift recipient to change the date/time slot you have selected (at no extra cost). You will receive a booking confirmation email – with a detachable section to hand over to your recipient. Details of how they can transfer their date, will be included on that section.

*Please note, any changes are subject to availability and must be made at least 10 days prior to the booked session. In the unlikely event that we had to cancel Luminate all tickets purchased are fully refundable.